*Returns period extended over the Christmas period to 50 days!*
Return your item to us within 30 days of purchase
We want you to be over the moon with your Oobi items. If you are unsatisfied with an item, you may return it within 30 days of purchase for a full refund or store credit. We are absolutely delighted to now be able to offer exchanges on full priced items too!
If you wish to make a return, it’s easy! All you need to do is contact firstname.lastname@example.org and we’ll get back to you with postage instructions and ensure your return number.
Purchase a full-price garment and get a FREE replacement if the size is not right. Shop new-in delights with confidence and we'll make sure that you're 100% satisfied. If you need to exchange any full-priced purchase for a different size, all you need to pay is the postage back to us and we'll send out your replacement with no extra postage charge.
Change of Mind/Size Returns
- Can be returned within 30 days of purchase
- Shipping Fees for returning items to us are the responsibility of the purchaser
- Exchanges available on all full priced items only, and only if the size/colour has not sold out
- Sale items are eligible for a refund or store credit
- Replacement items are sent only after original item is received
Faulty, Damaged or Wrong item Received Returns
It is a rare occurrence that you should receive a faulty or damaged item, but if this happens, please get in contact with us as soon as possible at email@example.com. All issues are dealt with on a case by case basis, and should we deem a garment faulty, return postage is paid by oobi.com.au.
It is important that you contact us before returning an item so that we can ensure your return is processed quickly by our team. We cannot accept returns without prior contact by phone or email.
Shipping fees for returning an item will be the responsibility of the purchaser, unless the garment is incorrect or faulty.
Items must be returned with the original sale tags attached, without being worn and within 30 days.
Please note that store credits are issued as oobi.com.au vouchers and are valid for one year. Only items purchased at oobi.com.au can be returned to us.
Strictly no returns, refunds or exchanges on Mystery Boxes. Items are random and can not be chosen specifically.