Perfect Fit Guarantee! FREE Exchanges on your First Order
While we always make sure to include the most amount of info possible to help you choose, sometimes... you aren't sure. Drop us a message via our site (just hit the text bubble icon), or via email: hello@oobi.com.au for some help.
90 Days exchange for FREE with no questions asked on your first order. So if that size 3 is a bit too big, or the size 4 should have been a 5, we'll send you the right size - on us!
Please make sure that you keep the tags on, that pieces are unwashed, unworn and in their perfect condition when you return them. Offer excludes sold out items or final sale items marked no returns. If we don't have your size available we can exchange for another item of the same value.
DELIVERY & PERFECT FIT PROMISE
SHIPPING RATES
🇦🇺 Australia
FREE over $69.95
Under $69.95:
Standard 2 to 5 days, $9.95
Express 1 to 3 days, $14.95
🇳🇿 New Zealand
Free over $120 NZD
Standard 4 to 10 days, $14.95 NZD
Express 2 to 4 business days, shown at checkout
🇺🇸 USA
Free over $99 USD
Standard 5 to 14 business days, $11.95 USD
Express shown at checkout
Duty paid, no extra fees
🌍 Worldwide
Free over $200 AUD
Standard 5 to 14 days, shown at checkout
Express shown at checkout
For more details, see our Delivery Information & Rates page.
NO QUESTIONS RETURNS & 90 DAYS & PERFECT FIT PROMISE
Generous 90 days returns, refunds and exchanges are available on all items.
We offer free, zero-risk size exchanges on your first order for a no-worries experience. We will cover the costs to send you an exchange if for whatever reason your first order size is not quite right - it's a "get to know us" promise.
PICKUP
Pickup is available from our Penrith (Sydney NSW) warehouse.
Select “Pickup” at checkout.
Pickup hours are Monday to Friday, 8am to 4pm, by appointment only.
Please allow time for your order to be picked and packed.
UPDATE FOR USA CUSTOMERS
For a limited time, Oobi covers all tariffs and duties for USA orders — no surprise fees at delivery.
OUR ETHICS & GIVING
SEDEX RATED & GOOD ON YOU MANUFACTURED - Always and for almost 20 years!
We donate a garment to an Aussie Child in need for EVERY new-in purchase - since 2012. See more
A brand new garment or toy is donated to an Aussie Charity on your behalf, ensuring that kids in need get to experience the joy of receiving a gift - sometimes for the first time ever. We've donated to almost 500 individual schools and charities around the country so far.
Plus we've got over 5000 5 star ratings from real Aussie mums on Google & Judge Me.
Winners: City of Sydney Business of the Year for our Ethical, Sustainable & Charitable Work & Business Practices.
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